Freequently Asked Questions

Know More. Live More.

Q1 What product is appropriate for use?

Friends Adult Diapers provides a variety of Products to manage Urine Leakage. 

Friends Pant style diapers are the perfect choice for any user with an active lifestyle. 

Friends Tape style diapers are ideal for an user with limited mobility or someone who requires assitance in day to day activities

If you are seeking for long hours of protection, You can also opt for Friends Overnight Diapers that can provide upto 16 hours of Protection from Urine Leakage.

Q2 What size is appropriate for use?

All sizes are mentioned on a sizing pack. Usually, the range for Tape Diapers  is: Medium - 28 to 44 inches, Large - 36 to 60 inches, X-Large - 48 to 68 inches.

Q3 How often should I change the diaper?

Usually, each diaper lasts for upto 8 hours (Overnight Diapers last for over 12 hours). The diaper can take 2-3 passes of urine at least; if the diaper is soiled by feces, then change it immediately. Use the wetness indicator to gauge if a change is required.

Q4 Affixing the diaper.

Please ensure that the grip tapes are attached within the landing zone (the plastic band around the waist the front), in case it is Friends Easy, If the product is Friends Premium or Friends Overnight, then the grip tapes are velcro so it can be attached anywhere. We still recommend the landing zone on the front, for a better, comfortable fit. Please ensure, that you run 2 fingers under the diaper to ensure that the Standing Leg Guards (the leg cuffs) are not crushed and that the diaper is not too tight.

You can also check out our How to wear Diaper guide for the same

Q5 What is an Underpad?

 Underpads is a specially designed Changing mat which comes with Highly absorbent soft surface, Anti-Bacterial core.

Its Gel Technology – Convert Liquid into gel ensures a comfortable, dry and clean surface.

Suitable for Home Care of Incontinence Patients, Post maternity and post-surgery patients.

Q1 What is Urine Incontinence? What are the different types of Urine Incontinence?

Urinary incontinence is the loss of bladder control. It is a common and often embarrassing problem. The severity ranges from occasionally leaking urine when you cough or sneeze to having an urge to urinate that’s so sudden and strong, you don’t get to a toilet in time. Different types of Incontinence are: 1.Stress Incontinence – Urine leaks due to weakened pelvic floor muscles and tissues. It can happen when pressure on your bladder increases — such as when you exercise, laugh, sneeze, or cough. 2.Urge Incontinence – This is also called overactive bladder (OAB). In this type, you have an urgent need to go to the bathroom and may not get there in time. 3.Overflow Incontinence – If you can’t empty your bladder, you may have overflow incontinence. This means you may dribble urine. 4.Functional Incontinence – Mental or physical problems such as dementia or arthritis prevent you from getting to the bathroom in time.

Q2 How is Urinary Incontinence diagnosed?

Some people experience occasional, minor leaks of urine. Others wet their clothes frequently.

Q3 What are the psychological effects of Urine incontinence?

The mental and psychological distress that UI can cause to a person affected with this condition can well be imagined. From people edging away from you at parties and social occasions, to sheer contempt of your friends

Q4 What are the main causes of Urinary Incontinence amongst adults?

Urinary incontinence can also be a persistent condition caused by underlying physical problems or changes, including: 1.Pregnancy 2.Childbirth 3.Changes with age 4.Menopause 5.Prostate Cancer 6. Diabetes

Q5 What non-surgical treatments are available for Urine Incontinence?

Some non – surgical treatments of Urine Incontinence are – 1. Kegel exercises 2. Quit smoking 3. Acupuncture 4. Cut out caffeine 5. Stay hydrated

Q6 Are individuals with Diabetes Mellitus more likely to have Incontinence?

Any medical condition that damages the nerves in the urinary bladder and its surroundings are a potential cause of UI. These include: 1. Diabetes Mellitus 2. Pregnancy and child birth 3. Prostate disease and its treatment 4. Spinal Injury because of accidents, slipped disc, etc 5. Age-related weakness of nerves and muscles of the bladder region 6. Cancer of the prostate, bladder, uterus, surrounding bones 7. Treatment of cancer through surgery or radiation

Q1 Can I reschedule my order?

Yes, You can reschedule your order my going to the Manage subscription section in My account.

Q2 When will I be charged for my next month's order?

If you have opted for Online payment, the necessary amount will be deducted from your bank account on the same date of next month. 

In case , you reschedule the order date, the amount will be deducted on the updated order date

Q3 Can I skip a month's order?

Yes, you can skip your next month's order. Please follow the following steps.

1. Click on Manage subscription under My accounts section.

2. Select the Subscription you want to edit

3. Under the subscription details section, you have the option to skip the next month's order

Q4 Can I cancel my subscription?

Yes you can cancel your subscription at any moment you desire.

Q5 Can I cancel my order?

Yes you can cancel your order if it is not dispatched. Once the order is dispatched you cannot cancel the order.